Job Title: Travel Supervisor
Reporting Line: Outplant Manager
Department: Outplant
Principal Responsibilities and Duties:
- Ensure the consistent delivery of superior customer service, with thorough quality checks completed prior to the issuance of travel documents.
- Provide discreet and highly professional travel management services for top-level executives.
- Serve as a dedicated travel consultant to corporate clients, offering tailored solutions aligned with their specific needs.
- Ensure the accurate implementation and maintenance of company and traveler profiles in the system.
- Proactively resolve operational challenges, identify process improvement opportunities, and effectively manage relationships with both clients and suppliers.
- Maintain up-to-date knowledge of visa requirements for various destinations to support seamless travel arrangements.
- Supervise counter agents, closely monitoring their performance to ensure adherence to service standards and operational efficiency.
- Deliver personalized service to personal travel clients, with a focus on client retention and generating referrals through exceptional experiences.
- Ensure full compliance with corporate travel policies and business travel quality standards, including regular updates to client profiles as needed.
SCOPE
Leadership:聽
Answers general questions and provides assistance to other colleagues
Maintains assignments and monitors lower-level assignment completion as well
Completion of scheduled work and allocation of work to lower level
Primary evaluation of work for lower level, reporting to senior staff and guidance
Performs the same tasks as others.
Complexity of Work: Semi-Complex
Requires some integration of different but relatively similar bodies of knowledge and/or functions. Requires minor analytic interpretation.
Independent Judgement and Decision Making: General Supervision聽
MINIMUM QUALIFICATIONS
A. Formal Education:
Bachelor’s degree required
B. Practical Experience:
Minimum 6 years of work experience
C. Technical Qualifications or Specialized Certification:
Preferred GDS certificate
D. Other Skills:
路聽聽 Travel industry experience and knowledge,
路聽聽 Results driven and customer focused
路聽聽 Communicate effectively, both verbally and writing.
路聽聽 Fluent ticketing and visa process .
路聽聽 Comprehensive PC skills.
路聽聽 V.G English in speaking and writing
To Apply:
Interested candidates are requested to email their resume along with any supporting documents to HR@excel.travel聽