Job Title: Senior Travel Counselor
Reporting Line: Outplant Manager
Department: Outplant
Principal Responsibilities and Duties:
- Consistently provide superior customer service, ensuring all quality checks are completed prior to the delivery of travel documents.
- Deliver specialized and professional handling for top-level executives within client accounts.
- Serve as a trusted travel consultant to corporate clients, offering tailored solutions and expert advice.
- Engage and communicate effectively with management at all organizational levels.
- Ensure the accurate creation and implementation of complete Passenger Name Records (PNRs).
- Maintain and implement comprehensive company and traveler profiles to optimize service delivery.
- Proactively promote and sell outbound and domestic travel packages.
- Distribute airline newsletters and updates promptly to all clients.
- Resolve operational issues efficiently, identify opportunities for process improvements, and manage both customer and supplier relationships.
- Stay informed and compliant with visa requirements for various destinations.
- Monitor and ensure the proper management of the outstanding receivables cycle.
SCOPE
Leadership: Work / Project & Team Leader
Answers general questions and provides assistance; maintains assignment completion schedules; performs the same tasks as others.
Advises and directs the teams; answers complex questions functioning as an expert resource; maintains assignment completion schedules. Performs the same and higher level tasks.
Complexity of Work: Semi-Complex
Requires some integration of different but relatively similar bodies of knowledge and/or functions. Requires minor analytic interpretation.
Independent Judgement and Decision Making: Little Guidance
Performs complex functions, establishes priorities, resolves issues, rarely refers to supervisor.
MINIMUM QUALIFICATIONS
A. Formal Education:
Bachelor’s degree required
B. Practical Experience:
6+ years of work experience
To Apply:
Interested candidates are requested to email their resume along with any supporting documents to HR@excel.travel